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Terms and Conditions

Terms and Conditions


Please read these terms and conditions carefully before purchasing from the online shop. By using the Alex Callaway Fine Art online shop, you signify your agreement to the following conditions.

 

Contract 

When you place an order to make a purchase from us, we will send you a confirmation email acknowledging receipt of your order.


Delivery

Limited edition prints are made to order, and shipped within 14 days of your order being confirmed. A Certificate of Authenticity signed by the printer with the edition number and handwritten signature of the artist is included with each print. They are protected and shipped in strong poster tubes.


Framed paintings are wrapped in cardboard, bubble-wrapped then shipped in specially made boxes, they are usually despatched within five working days. 


Unframed paintings and drawings are protected then shipped in flat, reinforced packaging.


When your payment has been confirmed and your item is shipped, you will be emailed a link to track your item.


All products are shipped (world wide) with Royal Mail Parcelforce and require a signature on delivery.

 

All orders are subject to shipping charges. These charges are calculated on the basis of the weight and dimensions of the item being despatched, and wherever possible we have subsidised these costs as much as we can. If you have any queries about your delivery or shipping charges, email us at: info@alexcallaway.com.


Returns/Incorrect Or Damaged Items

You have a fourteen day cooling off period. If you wish to withdraw from your purchase within this fourteen day cooling-off period, we will refund the cost of the item. 

If you are returning an item because of an error on our part or because the item is damaged, please contact us by email within seven working days of the day the item was delivered stating your name & address, the invoice and order number, the item(s) you wish to return, and whether the item was sent in error or has been damaged in transit. 


All items are to be returned securely in their original packaging. We regret that we cannot refund your costs in returning the item to us unless you are returning the item because of an error on our part. The delivery of the correct item or replacement for a damaged item will be despatched to you as soon as possible and will be arranged with you by email. 


Privacy

We completely respect your privacy, and commit to not disclose to third parties any information you provide to us. Your information will be treated as confidential, and will only be used in connection with your orders.


Events Beyond Reasonable Control

We will not be held responsible for any delay from any cause which is beyond our reasonable control.

 

Alterations and Amendments

Alex Callaway reserves the right to make amendments to the online shop, deny access to the on-line purchasing facilities offered on the online shop, edit or remove products, or cancel orders at his discretion. Any cancelled orders will not incur any cost to you.


Law

All contracts between you (the buyer) and Alex Callaway (the seller) shall be governed by the laws of England. You agree, as we do, to submit to the jurisdiction of the courts of England.

 

Copyright/intellectual property

Unless stated otherwise the copyright to all images on this website are the sole property of Alex Callaway. Permission must be sought in advance for the reproduction, copying or any other use of any images by Alex Callaway. Individuals or businesses seeking licenses or permission to use, copy or reproduce any image by Alex Callaway are advised to be directed, in the first instance, to info@alexcallaway.com.

   


For clarification of the laws of Copyright, please contact the Design and Artists Copyright Society (DACS): www.dacs.org.uk